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Software Support Technician

Salary: £25,000 - £28,000
Contract Length: Permanent

Job Description:

Are you interested in IT? A natural problem solver and interested in databases? Looking for a challenge? Here’s an opportunity to join a progressive Marketing and Software company as a Support Technician, and work on genuinely challenging projects… 


The company

Our client is a leading Marketing and Software company providing software solutions that help businesses increase productivity and enhance efficiency. They work with some of the UK’s best-known organisations to overcome genuinely challenging technical problems.


They’re a fast-paced and innovative team that continually seeks to improve its services using the latest technologies and processes.


The role

You’ll be responsible for supporting software installations for new users and providing technical support to existing users. Duties include:

  • Conducting root cause analysis to troubleshoot issues
  • Speaking with clients to gain further information in order to resolve issues efficiently
  • Providing regular updates to clients so they are fully informed
  • Writing fixes in SQL & T-SQL


The package

  • £25,000-28,000 salary (dependant on experience)
  • Learn and use modern technologies
  • Opportunity to add responsibility, leading to progression
  • Work from a modern office in a creative, forward-thinking environment
  • Join a well-respected, industry-leading brand
  • Unlimited access to ‘the unhealthy fridge’ (and healthier options for fitness fanatics)
  • 5-weeks’ holiday
  • Company pension
  • Very good social events including their famous Christmas and summer parties


To be successful, you will…

…have at least 1-years’ experience in working with SQL

…have achieved grade B or above in GCSE Maths and English

…be educated to A-Level (or equivalent)

…be able to communicate clearly and effectively via telephone and email

…have a proven interest in IT

…be able to digest technical problems

…be someone who seeks to understand things and confident to question

…be interested in fixing things and problem-solving

…have experience in running traces in databases

…be a competent multitasker and highly organised

…thrive in a fast-paced environment

…be a team player with an excellent work ethic



If you’re looking for a challenging yet exciting Support role, apply now!

Location: Sittingbourne, Kent