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Property Guest Services Manager – Great for someone from Reservations

Salary: £25,000 - £32,000
Contract Length: Permanent

Job Description:

Are you in reservations/guest services and tired of the unsocial hours? Would you like a pay rise? Here’s an opportunity to join a prestige independent estate agency offering an outstanding salary and bonus package.


The company

Our client is an award-winning independent estate agency in Oxford managing the sales, lettings and short letting of a portfolio of the prestige properties. 

The Short Let department host and manage some of the finest and well situated short let properties in Oxfordshire. A significant number of people use Short Lets as a more cost-effective and convenient solution to hotels. Guests typically include holidaymakers, university academics, film crews, clients who are between house moves and professionals who have interim work contracts.


The role

You’ll be responsible for overseeing, managing and maintaining success of the short-let department. Responsibilities include:

  • Onboarding new business and nurturing local sales relationships and managing guest bookings and dealing with any guest or owner queries
  • Managing of a team of two people
  • Setting and achieving targets for the department
  • Analysing and improving processes and inefficiencies
  • Developing a good knowledge of the local area in order to advise clients
  • Liaise with property owners with interior design improvements and ensure the property is marketed to its full potential
  • Coordinate guest checkouts - this may include appointments on Sundays or out of normal working hours.
  • Full management of the company Airbnb account which may involve responding to booking requests outside office hours when required.
  • Commission any necessary maintenance work or supplementary services required to maintain properties to a high standard, controlling the quality of contractors.
  • Manage the return of damage deposits which may involve a balance of assertiveness and diplomacy.


The package

You’ll be joining a thriving owner-managed business that will encourage your professional development. Benefits include:

  • £25,000 basic salary + bonuses (annual on-target earnings of £28,000 – £32,000)
  • Fantastic holiday package – 25 days, plus bank holidays, plus Christmas shut down
  • Early finishes on a Friday
  • Regular social events including after-work drinks, fundraising events, Christmas and summer parties (parties at crazy bear & rooftop bar in Oxford, mad hatters boat trip)
  • Progression opportunities – the company will fund, support and encourage your professional development including the opportunity to gain an ARLA and other industry qualifications


To be successful, you will…

…have experience in holiday/short lets/hotel reservations or residential lettings

…have strong leadership, personnel management and development skills

…have excellent organisational, interpersonal and communication skills

…have a passion for high-level customer service

…have a positive influence with the ability to lead by example

…be able to prove a track record in generating new business

…have a positive attitude and friendly demeanour 

…have a full UK driving license + own car

…be well presented

…be computer literate with Microsoft packages and Outlook


You won’t…

…over promise and under deliver

…expect rewards when figures are down



If you have experience in guest services and looking to move into property, apply now!

Location: Oxford, Oxfordshire