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IT Support Technician – Join a leading software company

Salary: £18,000 - £25,000
Contract Length: Permanent

Job Description:

Are you interested in IT? A natural problem solver and interested in databases? Here’s an opportunity to join a progressive Tech company as a Support Technician and work on some challenging and exciting projects…


The company

Our client is a leading Tech company providing software solutions to help businesses increase productivity, enhance efficiency. They work with some of the UK’s best-known brands to overcome genuinely challenging technical problems.

They’re a fast-paced and innovative team that continually looks to improve their services using the latest technologies and processes.


The role

Joining the Support team, you’ll be responsible for providing efficient and effective query handling and issue resolution relating to their software. Responsibilities include:

  • Speaking with clients to gain further information to resolve issues efficiently
  • Ensuring client service agreements are met or exceeded
  • Proactively monitoring and reporting bugs and/or enhancements
  • Conduct root cause analysis and propose effective solutions
  • Figuring out and troubleshooting data issues
  • Monitor and support all Data Operations batch processes to ensure they run successfully
  • Troubleshoot/fix processing errors and when applicable raise issues to the dev team
  • End-user queries relating to system usability
  • Other duties as required


The package

  • £18,000-25,000 starting salary (dependant on experience
  • Learn and use modern technologies
  • Opportunity to add responsibility, leading to progression
  • Work from a modern office in a creative, forward-thinking environment
  • Join a well-respected, industry-leading brand
  • Unlimited access to ‘the unhealthy fridge’ (and healthier options for fitness fanatics)
  • 5-weeks’ holiday
  • Company pension
  • Brilliant social events including their famous Christmas and summer parties


To be successful, you will…

…probably be an IT graduate, or looking for your first/second IT job

…have achieved grade A or B in GCSE Maths (or equivalent)

…have a proven interest in IT

…have an interest and skills in databases

…have knowledge of SQL

…be a competent multitasker

…thrive in a fast-paced environment

…be an active listener

…remain calm under pressure

…enjoy solving problems



If you’re looking for a challenging yet exciting and rewarding IT Support role, apply now!

Location: Sittingbourne, Kent