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Graduate Customer Support Executive – Join a digital & creative agency

Salary: £18,000 - £25,000
Contract Length: Permanent

Job Description:

Are you a Marketing/Creative/Digital Graduate and looking for a ‘foot in the door’ with an established business? Want to learn, up-skill and progress in your desired field? Want to work with big-name brands? This could be the role for you!


The company

Our client is a group of six smart agencies with an agile marketing platform. They use data and insight to develop strategy, creative and brand impact.

They’ve been established for over 20-years’ and have developed a reputation for delivering and over-exceeding expectations to some of the world’s best-known brands, including Apple, Coca-Cola, Microsoft, Fujitsu, and many more.


The role

This is a great entry to a creative and digital agency doing great things. You’ll have the opportunity to learn new skills relevant to your interests, and progress within the company to roles that suit you best.

Joining the company, you’ll provide support to multiple blue-chip clients by dealing with inbound queries. Responsibilities include:

  • Deal with customer service queries through email, phone, and live chat for multiple blue-chip clients of CI Group
  • Ensuring that all relevant information to the customer is communicated effectively, accurately and with enthusiasm
  • Responding to customer questions, complaints, and walking customers through basic troubleshooting or setup processes
  • Promoting and providing the highest levels of customer service
  • Maintaining open lines of communication with team members, line manager and client stakeholders
  • Office-based support for the programmes as directed by your team leader
  • Weekly status calls/meetings on reward programme activity with the internal team, highlighting any challenges and developing ways of working
  • Working with 3rd party suppliers to ensure orders are fulfilled accordingly
  • Ensuring the Service Level Agreements (SLA) within each project are met and reporting on SLAs
  • Creation and sending of client marketing emails using a range of tools
  • Assisting the wider digital team with internal testing of new programs and amends


The package

  • £18,000-20,000 salary
  • A monetary bonus system paid quarterly (approx. 10-15% on top of your salary)
  • Commitment to training and development – you'll receive an allocated training budget which can be spent on courses, exhibitions, talks, etc.
  • Bespoke progression based on your interests and proactivity
  • Summer and Christmas event each year
  • Company get together every last Friday of the month
  • A large team event every quarter
  • Healthcare
  • Pension


To be successful, you will…

…have experience in a Customer Service role

…have a sound knowledge of Microsoft software including Word and Excel.

…have excellent verbal and written communication skills

…be a natural problem-solver

…be able to prioritise with proficient organisational skills, and the ability to handle multiple tasks

…have an interest in all things web and Internet

…be proud of always deliver excellent customer service

…be able to work to deadlines

…have a high level of commitment, energy, and enthusiasm

…be able to remain calm and work effectively under pressure

…enjoy achieving challenging results

…be self-motivated with strong team spirit

…be able to work independently with little supervision and well with other team members

…have the desire to develop, upskill, and progress within your role



If you’re a graduate looking for a ‘foot in the door’, apply now!

Location: Banbury, Oxfordshire