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Customer Support Technician – Join a leading tech company

Salary: £18,000 - £25,000
Contract Length: Permanent

Job Description:

Are you interested in a customer-facing software support role? Here’s an opportunity to join a progressive Tech company as a Support Technician and work on some challenging and exciting projects…

 

The company

Our client is a leading Tech company providing software solutions to help businesses increase productivity, enhance efficiency. They work with some of the UK’s best-known brands to overcome genuinely challenging technical problems.

They’re a fast-paced and innovative team that continually looks to improve their services using the latest technologies and processes.

 

The role

  • Supporting our clients with CRM software and websites
  • Speaking with clients to gain further information to resolve issues efficiently
  • Some SQL and database work
  • Ensuring client service agreements are met or exceeded
  • Proactively monitoring and reporting bugs and/or enhancements
  • Conduct root cause analysis and propose effective solutions
  • Figuring out and troubleshooting data issues
  • Monitor and support all Data Operations batch processes to ensure they run successfully
  • Troubleshoot/fix processing errors and when applicable raise issues to the dev team
  • End-user queries relating to system usability
  • Other duties as required

This is not an IT role and would not be suitable for anyone looking to work in IT infrastructure, it is predominantly a role working with our customers to solve everyday queries and problems with our CRM Software and e-commerce websites. Experience of MS SQL would be massively beneficial and there is a pathway into a database focussed technician role.

 

The package

  • £18,000-25,000 starting salary (dependant on experience
  • Learn and use modern technologies
  • Opportunity to add responsibility, leading to progression
  • Work from a modern office in a creative, forward-thinking environment
  • Join a well-respected, industry-leading brand
  • Unlimited access to ‘the unhealthy fridge’ (and healthier options for fitness fanatics)
  • 5-weeks’ holiday
  • Company pension
  • Brilliant social events including their famous Christmas and summer parties

 

To be successful, you will…

...be great at delivering outstanding customer support

…have achieved grade A or B in GCSE Maths (or equivalent)

…have an interest in databases/software

…be a competent multitasker

…thrive in a fast-paced environment

…be an active listener

…remain calm under pressure

…enjoy solving problems

 

Apply!

If you’re looking for a challenging yet exciting and rewarding IT Support role, apply now!

Location: Sittingbourne, Kent