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Customer Services Team Leader - Join a Progressive Marketing and Software Company!

Salary: £30,000 - £35,000
Contract Length: Permanent

Job Description:

Are you organised and experienced in managing multiple people and processes? A people person who is comfortable dealing with client requests, internal stakeholders and team members?

Here’s an opportunity to join a progressive Marketing and Software company in a new role as Customer Services Team leader.


The company

Our client is a leading Marketing and Software company providing solutions that help businesses increase productivity, grow their market share, and enhance efficiency. They’ve been working with some of the UK’s best-known organisations for over 30-years.

They’re a fast-paced and innovative team that continually seeks to improve their services using the latest technologies, skills and processes.


The role

You’ll be managing all of the customer services teams. Teams include:

  • Front line software support – a team that supports clients regarding their CRM software with non-technical user training, and where necessary liaising with the technical team to pass issues and queries on.
  • Contact & Managed Services – a team that supports clients with sales order processing, credit control, and inbound telephone enquiries.

Everyone at the company is very hands-on, so in addition to leading teams, you’ll also support the front-line team when needed. This will include handling customer calls and assisting with non-technical enquiries, order processing, and some invoicing.


The package

  • £30,000 – 35,000 salary (dependant on experience)
  • Opportunity to add responsibility, leading to progression
  • Access to a well-stocked online training portal to develop your skills
  • Work from a modern office in a creative, forward-thinking environment
  • Work from home as the work schedule allows
  • 5-weeks’ holiday
  • Company pension
  • Very good social events including their famous Christmas and summer parties


To be successful, you will…

…have at least 2 years of team management experience

…proven customer service experience

…have achieved grade B or above in GCSE Maths and English

…be educated to A-Level (or equivalent)

…be able to communicate clearly and effectively via telephone and email

…be able to digest user problems

…be someone who seeks to understand things and confident to question

…be interested in fixing things and problem-solving

…be a competent multitasker and highly organised person

…thrive in a fast-paced, dynamic environment

…be a team player with an excellent work ethic



If you’re looking for a challenging yet exciting position, apply now!

Location: Sittingbourne, Kent