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Customer Service Specialist – Ideal for someone interested in fashion

Salary: £20,000
Contract Length: Permanent

Job Description:

Are you interested in fashion? Can you speak a second language? Working in retail and want to ditch the unsocial hours? Here’s an opportunity to join a well-known fashion brand in their customer service team at an exciting period of growth.


The company

Our client is a well-known Fashion, Accessory and Homeware brand, stocked worldwide in stores like John Lewis and online. They’re a family run business, currently employing just over 100 staff and going through an exciting period of growth which brings opportunities for your continued development and progression.


The role

You’ll be responsible for representing two international fashion brands to provide outstanding customer support in their UK and European markets. This would suit you if you are a natural at offering a positive and personal experience to customers and love a varied role. Duties include:

  • Delivering excellent customer service to EU wholesale customers & sales agents via phone, email and face to face
  • Supporting the growth of both national and international accounts
  • Receiving and processing orders
  • Setting up new accounts
  • Attending seasonal tradeshows and sales events as required, occasionally outside of normal working hours
  • Maintaining and protecting customer data in line with our policies
  • Informing customers of accurate order lead times
  • Processing returns
  • Professionally handling and complaints
  • Other ad hoc duties as reasonably requested by the Customer Experience Supervisor


The package

In addition to joining a highly fashionable, exciting, and growing company, benefits include: 

  • £20,000 salary
  • A stunning staff discount across the entire range of products
  • 25-days holiday plus additional holiday accrual, one day per year, for up to 5 years
  • Healthy incentives like a cycle to work scheme and weekly fruit deliveries
  • Access to free, 24-hour confidential support through their employee assistance programme that extends to immediate family
  • Growth and empowerment enhanced by their learning and development programme, idea sharing, recognition schemes and staff surveys
  • A vibrant staff community with a social calendar organised by staff for staff and a sensational annual staff party!
  • Happy work-life balance through their family-friendly policies
  • Free on-site parking and a short distance to local transport link
  • A recommend a friend scheme that can bag you a bonus for bringing more talented people their team.


To be successful, you will…

…have previous customer service experience

…be fluent English and either German or French (speaking, listening and writing)

…have excellent teamwork and communication skills

…be able to work independently as well as collaboratively

…be able to work in a fast-paced environment

…be able to build rapport, up-sell and cross-sell

…have an excellent telephone manner and writing skills

…have strong problem-solving skills


You won’t…

…crack under pressure

…be shy

…be unorganised



If you’re looking to join an exciting company, apply now!

Location: Banbury, Oxfordshire