Customer Service Representative – Join a company supporting young people to make a successful transition from education to the workplace

Job Description:

Can you deliver excellent customer service and enjoy working with customers? Interested in supporting young people? Want to join an exciting small business environment? This might be the role for you!

 

The company

Our client is a fast-growing, progressive, and ambitious company that supports young people to make a successful transition from education to the workplace. Their innovative software platform supports UK further education colleges to deliver high quality work experience and enrichment programmes and allows students to evidence that they’ve developed essential employability skills.

The company has ambitious goals to support the success of every college in the country. They are growing quickly and need your help to in supporting their customers.

 

The role

You’ll be responsible for supporting customers to ensure they get the best from the platform. Responsibilities include:

• Answering customer queries via email, phone and video calls via Teams and Google Hangout, and support chats
• Delivering remote and occasional on-site training on the software platform
• Developing support material to help customers, including user guidelines, PowerPoints, videos, etc.
• Attending client meetings with the wider team to provide insight into support
• Managing an online support portal to help customers self-diagnose issues

 

The package

• £22,000-25,000 salary
• Work from a newly renovated and casual office in Bicester
• Join an environment with a hard-working, focused, and creative team
• Get support from management and access to external training to develop and learn new skills
• Occasional away days for planning/developing the business
• Progression as the business and the role grows
• Office fridge stocked full of snacks and drinks
• Quarterly team outings, as well as Friday socials and team lunches once or twice a month
• 20 days holiday + bank holidays

 

To be successful in this role, you will…

…have experience in a customer-facing role

…be a confident communicator when supporting and delivering training

…be organised and able to cope when the pressure gets high

…be personable and able to engage customers

…be highly literate

…be hard-working

…be able to understand things quickly

…be able to prioritise

…care about great customer service

…be an active listener

…be flexible and happy to attend tradeshows/work out of normal hours when required (although this isn’t very often)

 

Apply!

If you’re looking to join an ambitious and exciting company, with the opportunity to help young people, apply now!