Are you an experienced Customer Service Manager? Motivated leader and able to implement plans and processes? Here’s an opportunity to join an innovative, high-growth company with big plans for the Customer Service department.
Our client is a forward-thinking tech company, providing services to tens of thousands of customers each year. They are in a significant period of diversification and growth, and they need an accomplished Customer Service Manager to provide guidance and leadership to the team.
The company have three customer service channels; email, telephone, and live chat. They have a growing customer service team, and they now need an experienced manager to oversee and manage the customer service team, implementing and executing plans to improve the level of service provided, ensuring that the team is operating efficiently, and most importantly the customers are always happy.
To be successful, you will…
…have strong experience in managing a customer service team
…understand the expectations of customers
…know how to set KPIs
…know how to set performance plans
…have experience in a high-volume inbound environment
…be a great communicator
…be excellent with organisation and planning
…be quick to action and execute
…get flustered easily
…find it difficult to manage people
If you’re looking for an exciting, challenging, and rewarding opportunity, apply now!