Do you have experience in successful customer support? Want to push the boundaries of customer support and revolutionise processes? Excited by the start-up environment? This might be the role for you!
Our client is a software company in the education sector, specifically music education. They’re building a ground-breaking platform to improve the quality and efficiency of music education for students, teachers, and schools.
The company has secured significant investment from well-renowned investors and is entering a significant growth phase.
This is a unique opportunity for a talented Support professional, excited by the challenge of establishing sales processes and revolutionising the way support works. You’ll be responsible for supporting clients to ensure they get the most from the platform, supporting the onboarding process, and nurturing customers until they complete it. Responsibilities include:
To be successful, you will…
…have a growth mindset
…be good at problem-solving
…continually seek improvement, personally, for the team and the business as a whole
…be bubbly and engaging
…have patience when supporting users
…be sales-minded and subconsciously think about how great Support will impact future growth
…be proactive and want to make this great
…be able to handle having uncomfortable conversations
…be tenacious and get things done
…be organised and a planner
…be self-sufficient - there is no safety net here and nobody to tell you what to do
If you’re looking for an exciting position with an innovative company, apply now!