Technical Account Manager

Job Description:

Opportunity for a forward-thinking, technically-aware and Account Manager to join a leading Digital Agency offering outstanding career and development prospects.

 

The role

You’ll get the opportunity to join a highly motivated, success-driven team and work with some of the UK’s biggest brands, like Google & Comic Relief. You’ll be responsible for:

• Providing guidance, customer relationship management and technical expertise, ensuring clients are extracting the maximum potential value from their investment in the software and services
• Growing accounts by understanding clients’ goals and recommending additional services to help fulfil them
• Troubleshoot and overcome any issues the client is facing

 

The company

Our client is a fast-paced digital agency providing CRM software, data and marketing services to suppliers and non-profit organisations targeting the education sector. Their software is designed to help companies track and improve sales pipelines, multi-channel marketing, customer service and end-to-end accounting using informative data analytics and dashboards.

 

The package

This is a chance to join, learn and develop with a thriving company, and partner with some of the UK's biggest brands and business leaders to create outstanding campaigns. Some benefits include:

• £30,000-£35,000 basic salary + bonuses + pension contributions
• Company car/car allowance
• 25 days holiday
• Membership to the ISM (explained below)
• Outstanding professional/career development opportunities
• Work with high-profile clients on genuinely interesting projects
• Attend lots of professional events with clients
• Get a free Audible account and any hard-copy books you’re interested in

 

ISM

You’ll get free access to the Institute of Sales Management – a membership organisation representing sales and account management professionals in the UK and internationally.

The ISM will help you advance your reputation and effectiveness in sales & account management by providing you with a range of benefits, including access to OFQUAL-recognised qualifications, professional networking opportunities, industry-leading awards, and practical information and advice.

 

To be successful in this role, you will…

…have exceptional communication skills and be able to explain complex things simply

…have a professional an inquisitive demeanour, able to engage customers and forge commercial relationships

…have strong attention to detail, with a strategic and forward-thinking thought process

…be able to partner with internal/external key stakeholders and negotiate mutually agreeable outcomes

 

You won’t…

…be a dreamer and not a doer

…take too long to action

…find it difficult to pick new things up quickly

…be disorganised

 

Apply!

If this sounds like you, apply now! Or for more information, call Jae on 01865 655 298.