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Customer Service Administrator

Salary: £20,000 - £23,000
Contract Length: Permanent

Job Description:

Opportunity for a professional and enthusiastic Customer Service Administrator to join an award-winning Art & Sculpting company in Didcot offering outstanding progression opportunities.

 

The role

You’ll get the opportunity to join a creative and energetic environment and be responsible for supporting the sales and production team to ensure client success and satisfaction. Duties will include:

  • Being the first point of contact for all incoming calls and queries regarding open orders, remedial work and warranty
  • Ensuring both external and internal clients experience is productive, pleasant and rewarding
  • Nurturing client relationships and building trust
  • Referring client feedback and issues to the operations team
  • Invoicing
  • Debt collection
  • Scheduling installations and generating relevant paperwork
  • Obtaining shipping quotes
  • Scheduling exports
  • Inputting customer details and order data
  • Assisting with client customisation, e.g. measurements, etc.
  • Providing month end reports for senior managers

 

The company

Our client is a sculpting company, based in Oxfordshire (operating globally) with artworks that can be seen gracing some of the most prestigious addresses across the world. They're best known for their outdoor pieces but are popular with interior designers too.

In 2016, the company was honoured with The Queens Award for International Trade for outstanding overseas growth while remaining committed to British design and craftsmanship and have been the sponsors of the Chelsea Flower Show.

 

The package

This is an opportunity to join a thriving business in a creative industry. Benefits include:

  • £20,000 - £23,000 per year
  • Fast progression opportunities
  • 22 days holiday, rising to 28 days
  • Matched pension scheme
  • Social outings (Chelsea flower show)
  • Annual bonus

 

To be successful, you will…

…be self-motivated

…be an outstanding communicator

…have a professional approach with exceptional attention to detail

…be energetic with a positive attitude,

…have the desire to make a difference

…enjoy solving problems

 

You won't...

…be nervous when dealing with senior people

…crack under pressure and become overwhelmed easily

 

Apply!

If you’re looking for something exciting in a creative industry, apply now! Or for more information, call Jae on 01865 655 298.

Location: Didcot, Oxfordshire