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Account Manager

Salary: £28,000 - £32,000
Contract Length: Permanent

Job Description:

Opportunity for a motivated and enthusiastic Account Manager to join a successful and forward-thinking Marketing Agency in Oxford.

 

The role

You’ll get the opportunity to join an innovative and success-driven team and showcase and develop your relationship management skills. You’ll take on the responsibility for the management of assigned client accounts (and wider client base where help is required). You will be on the front line between client and agency, learning about your clients’ businesses and goals and working with the client and your team to deliver marketing solutions that achieve those goals.  

 

Key results areas

  1. Increase profitability by achieving high client satisfaction in collaboration with the delivery team. You will aim for a 90% client retention year-on-year.
  1. To identify and pursue opportunities from concept to closed deal, to expand current client account spend by 40% each year.
  1. To help develop improvements to services and processes within the company to ensure maximum productivity and efficiency.
  1. To collect regular feedback, testimonials, case studies, and reviews from our clients, ensuring that our hard work and achievements are proudly represented in permanent form.

 

The company

Our client is Oxford’s leading independent digital marketing agency. They help strong and ambitious businesses to win new customers online. They work from a cool office (with an indoor garden!), partner with awesome clients and heavily reward hard work – the last three-quarter rewards for the entire team include a day at Cheltenham Gold Cup, a boat cruise summer party and SnowZone team tobogganing!

 

The Package

Our client operates from super-cool offices in Kidlington, with a relaxed vibe including an indoor garden with picnic benches and a beer & cocktail fridge where they host their team Learn on a Friday sessions (a team session where people socialise and discuss the cool things they’ve learned during the week). They promote innovation and new ideas and have an outstanding reward scheme. They often have team lunches in the sun, early finishes when things are going well, and both a summer and Christmas party.

Other benefits include:

  • £28k-£32k salary + bonuses
  • Training platform and program to help you develop your professional skills
  • Learn and reward scheme – if you undertake internal training to develop your skills you receive pay raises, promotions and one-off incentives like vouchers, hampers, experience days, etc.
  • Flexible working
  • Beat-the-traffic hours
  • Loyalty holiday bonus
  • Office Sonos
  • Drinks fridge
  • Team lunches out when winning
  • Perkbox membership
  • LOAF (Learn on A Friday) half-day team sessions
  • Pension scheme
  • Team outings for quarterly rewards, e.g. Cheltenham races, SnowZone tobogganing, etc.
  • Much more, often unstructured and impulsive

 

To be successful, you will…

…have outstanding relationship building skills

…be an excellent communicator and provide updates to clients regularly

…keep accurate client administration and documentation

…always achieve agreed deadlines

…easily identify opportunities and risks and be proactive in recommending, presenting and closing

…be able to deliver pitches and proposals confidently

…be able to handle potential conflicts and complaints from customers in a timely and professional manner

 

You will not…

…be lazy

…be unenthusiastic about client’s businesses and goals

…cut corners

…be afraid to pick up the phone

…have a tendency for being late and having poor time-management skills

…find it difficult to pick complex subjects up quickly

 

Apply!

If you’re looking for a role that will be challenging, but extremely rewarding, apply now! Or for more information, call Jae on 01865 655 298. 

Location: Oxford, Oxfordshire